All Orders
After ordering online or via email, you will receive an Email Confirmation and/ or a Phone Call containing your order details.
If you do not receive an email confirmation within 24 hours (Mon-Fri), please contact us on our FREECALL 1800 654 911 as soon as possible.
For custom or made to order items, we will advise your expected manufacture completion date after your order has been processed.
Tax Invoices are usually sent as soon as your order has been dispatched.
Dispatch can take up to 48 hours Ex Sydney.
IMPORTANT: On Delivery, please check for transit damage ASAP. Please notify us within 48 hours if your order has been damaged or there are any other problems. Claims may not be recognised if advised later than 48 hours.
Small Items
We will endeavour to send your items by Australian Registered Standard or Express Post according to your instructions within 24 hours.
Delivery will be Quoted accordingly.
Tracking Numbers supplied where appropriate.
Full payment is required prior to dispatch.
Large Boards
If held in stock, we will attempt to send your goods via Courier or our own delivery vehicle within 2-3 Working Days*. Estimated lead times will be quoted for made to order items; up to 15-20 working days for manufacture is normal. If delivery time is critical we will attempt to expedite your order if requested. *Metro Areas of Brisbane, Sydney, Melbourne and Perth only
Large boards greater than 2100 x 1200 will likely incur extra palletised freight charges where delivery is required to regional areas or locations outside our Metro Areas. This will be quoted at our discretion.
Please note: If the address is invalid or there is no one on site to accept delivery, a re-delivery fee may be charged.
PICK UP
Where pick up has been arranged, you must ensure you have a vehicle large enough to transport the board. Any damage that occurs in transit is not covered under warranty. Boards cannot be stored on roof racks or on the back of utes. The vehicle must be large enough to fit said board inside the vehicle.
Please note: If the address is invalid or there is no one on site to accept delivery, a re-delivery fee may be charged.
CALL US NOW 1800 654 911
FOR ALL YOUR NEEDS